Refund policy

Return Policy

At Recollection Tea Trading Co. L.L.C, we strive to provide you with the highest quality tea products. We understand that sometimes you may want to return products but due to the nature of our products, we cannot accept returns on packaged teas and loose leaf teas.

Non-Returnable Items

Please note that due to health and safety regulations, and the nature of our products, we cannot accept returns on any tea products, whether packaged or loose leaf.

If you feel the quality of our products is less than expected, please contact our customer service at info@thehomeoftea.com within 30 days of your order date. We do honour replacements or website credit for quality issues.

Please note, as an agricultural product, some seasonal variance is to be expected in the flavour profiles of tea.

Damaged Items

We take great care in packaging our products to prevent damage during shipping. We consider an item damaged if it has a defect. Damaged packaging that occurred during shipping such as dented boxes, etc. with a product in good condition is not considered damage.

If your item arrives damaged, please let us know within 24 hours of delivery. To report a damaged item, please email us at info@thehomeoftea.com and include a clear photo of the damage. We will determine if you are eligible for a replacement at no cost to you. We do not refund, nor accept replacements for items damaged through normal use, wear and tear, or misuse.

Cancellation Policy

Please note that any changes or cancellations to an order must be made before they are shipped. After they are shipped, we may not be able to accommodate your request as the order will have already entered the processing phase. In case you wish to cancel your order, please contact us immediately at info@thehomeoftea.com no later than 4 hours after you have placed your order. We will always try to accommodate your request but cannot guarantee a successful cancellation once this period has elapsed.

Exceptions

In certain exceptional circumstances, we may consider returns on a case-by-case basis. Please reach out to our customer service team for assistance.